We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at 423-926-8533 or email HumaneSociety@hswctn.org with details of the product and the defect. You can send the item you consider defective to:
The Humane Society of Washington County
2101 W. Walnut Street
Johnson City, TN 37604
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are entitled to a replacement, we will replace the product.